FAQ

BEFORE CHECKING OUT, YOU SHOULD LOGIN USING YOUR CREDENTIALS. IF YOU HAVE YET TO PLACE AN ORDER WITH US, REGISTER AND CREATE AN ACCOUNT.

DOMESTIC ORDERS ARE SHIPPED VIA UPS 2-DAY OR FEDEX EXPRESS. ALL SHIPMENTS INCLUDE TRACKING AND FULL-COVERAGE INSURANCE. ALL ORDERS REQUIRE A DIRECT SIGNATURE UPON DELIVERY. COMPLIMENTARY SHIPPING IS PROVIDED ON ALL ORDERS OVER $500 USD.

INTERNATIONAL ORDERS ARE SHIPPED VIA DHL. ALL SHIPMENTS INCLUDE TRACKING AND FULL-COVERAGE INSURANCE. A DIRECT SIGNATURE UPON DELIVERY. PLEASE NOTE, THERE MAY BE DUTIES AND/OR TAXES IMPOSED BY THE DESTINATION COUNTRY UPON DELIVERY. LORDBAZEL® IS NOT RESPONSIBLE FOR THESE CHARGES.

LORDBAZEL® IS NOT LIABLE FOR LOST SHIPMENTS WHEN TRACKING DETAILS OF AN ORDER SHOW IT HAS BEEN SIGNED FOR AND DELIVERED.

LORDBAZEL® JEWELRY IS MADE TO ORDER. THIS MEANS THAT WE CRAFT YOUR JEWELRY ESPECIALLY FOR YOU. LEAD TIMES CAN BE ANYWHERE FROM 1-2 WEEKS FROM THE DATE OF YOUR ORDER. OUR CLIENT SERVICES TEAM WILL PROVIDE UPDATES THROUGHOUT THE CREATION PROCESS AND INCLUDE TRACKING ONCE YOUR JEWELRY SHIPS.

THERE ARE NO RETURNS OR EXCHANGES DUE TO EACH ITEM BEING MADE TO ORDER. ONCE AN ORDER HAS BEEN PLACED AND PROCESSED, CANCELLATIONS ARE UNABLE TO BE PROVIDED.

OUR CLIENT SERVICES TEAM CAN BE REACHED MONDAY THROUGH FRIDAY FROM 9AM TO 5PM PACIFIC TIME. EMAIL THEM DIRECTLY AT SUPPORT@LORDBAZEL.COM.