Frequently Asked Questions

How long will it take for my order to ship?

Our goal is to get you your order as quickly as possible. The shipping and processing times depend on the status of each product. Because our pieces are hand-crafted by our Master Jewelers, they can take up to two weeks to produce and ultimately ship if they’re not in stock.

How is my order shipped?

We use FedEx Priority for all US and international orders. Estimated shipping times are listed below but please remember, these are just estimates. Your tracking number will provide the most current information on the delivery of your order.

USA/Canada: 2-3 business days

International: 3-5 business days

What is your return policy?

We offer store credit within 30 days from original date of purchase. In order for us to accept your return, please make sure that all original packaging is intact and there are no signs of wear on any of the jewelry.

For all US and Canada orders, no restocking fee is applied. For all international orders, a $30 restocking fee will be deducted from your refund. Shipping fees are non-refundable on all orders.

How can I find the best size of necklace to buy?

We have a very helpful sizing guide that will point you in the right direction. Check it out here.

How do I take care of my new lord bazel jewelry?

Caring for your new lord bazel piece is incredibly important. It will help ensure it lasts as long as possible and keep it looking good. Take a look at our Materials and Care page for care instructions.

What type of materials do you use?

We use a variety of eco-friendly materials to craft our unique gold pieces. That includes a variety of gold colors – yellow gold, white gold, and rose gold. Learn more about the materials we use here.

Do you have a physical location?

At this time, we do not have a physical showroom. Instead, we schedule appointments with local buyers who are in LA or happen to be visiting. If you would like to schedule an in-person review, please reach out to us via email, Instagram, or Facebook Messenger.

I have a psychedelic story I want to share, where do I do that?

We always love to hear trippy and wild stories from our fans. Sometimes these stories provide us with inspiration for new pieces and if they do – we send you one. Share your story with us here.

If you have any other questions, click the button below and we’ll get to you right away.

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